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Washing Machine Repair - Technician Selection

by:GOWORLD     2020-09-30
A washing machine that doesn't work can become a critical issue. Laundry is a daily chore in many households so the sooner the repair's complete, the better. There are many companies providing the type of service you will require to fix the machine. However, regardless of the repair, small or large, you must be confident that the chosen provider is reliable. Usually, the warranty on such appliances is one year. Once the warranty period has expired the charges for labor may be high. Irrespective of the type of service you select, there is bound to be positives and negatives. You can hire a service technician provided by the manufacturer or an individual technician but with both come pros and cons. To aid in your selection it can help to have a checklist prepared.
If you hire the manufacturer services the checklist you create should contain the following items:
* Do you have to be present while the service is being performed?
* Does the service provider have a complaint process if issues surface?
* Is the service available when you request it, or is their schedule full requiring an extended wait.
* Are genuine parts used if required?
* Does the company require their service technician to complete a form at the conclusion of the service informing you what had to be repaired and how?
* Make sure you check out the company's customer satisfaction feedback before hiring them.
If you hire a technician not associated with the machine's manufacturer the following advantages and disadvantages may result.
Individual Repairers advantages:
* Working hours that are flexible meaning you might set the appointment time.
* Cheaper cost compared to service provided by manufacturer.
* Often quicker service will be provided.
* May provide better service than manufacturer.
Individual Repairer's Disadvantages:
* The expertise provided is dependent on the technician's proficiency.
* Genuine parts may not be used resulting in shorter machine life.
* Outdated parts may be used
* The individual hired may not be update to date on your specific machine.
Make sure the technician you hire is reliable or it may result in poor service at a higher cost. If you believe higher costs result in better service this may not be the case. Once again, taking the time to hire the right technician may be dependent on how critical it is to get the machine back up and running. Keep in mind, what really matters is the providers ability to determine what the issue is, fix it according to the manufacturer's standard and at a cost acceptable to you. Therefore, it is advantageous and prudent to contact several providers that can furnish an approximate cost for the required service before making any hire. Make sure that in addition to cost, you check the provider's reputation and past history.
Keeping all of the above factors in mind, may ultimately save you a major headache when selecting the right repair provider. Trying to follow a systematic approach in your selection will help narrow the field and insure that you made the right choice. Keep in mind, that once the work is complete it is your satisfaction that matters. As long as you are happy with the work performed and cost, what provider you use does not matter.
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